Providing customer experiences that add value
We go beyond AI-powered support and FAQ templates, to make sure every customer feels heard and appreciated.
About DRIVENCX
Our Approach
At DrivenCX, we take a personalized approach to customer service. We understand that every customer need is unique, and we work to tailor our service for individuals. We are driven to build stronger customer relationships through positive interactions, driven by the following keys to success:
- Responsiveness: whether it's a simple inquiry or a pressing issue, expect nothing short of prompt and attentive assistance for your customers.
- De-escalation Experts: In the face of challenges, we excel at defusing tense situations, turning frustrations into resolutions.
- Issue Mitigation: Problems arise, but they needn't linger. We believe in proactive problem-solving, swiftly identifying root causes and implementing effective solutions to prevent recurrence.
- Exceeding Expectations: Satisfaction isn't enough—we aim to exceed expectations. Whether it's through personalized solutions, unexpected gestures of goodwill, or going the extra mile, we strive to leave your customers pleasantly surprised and delighted.
Our Technology
We are adept at using any customer service platform that your business has in place. From Gorgias to ZenDesk, we can provide the human support to make your customer platforms perform at their best. We'll use your platforms to generate and share monthly recaps, or we'll provide recaps using reporting templates that we can provide, fully customizable to your needs.
Our Team
DrivenCX is led by founder Stephanie Pruneda, an experienced professional who is passionate about providing exceptional customer service. DrivenCX is dedicated to your success and work tirelessly to meet your needs and exceed the expectations of your customers.
Personal & reliable Customer Service
